For freight forwarders, shipping lines and logistics providers
Which customers give you Asia to Europe and route transpacific elsewhere. Which trade lane you win on rate and lose on space. Which sales office covers forty accounts and quotes twelve. From the booking system, reconciled to invoiced TEU and tonnage.
Forwarding is sold lane by lane and a customer rarely gives all of them to one provider. Covirage shows each customer's lanes against the ones you carry, values the rest at your margin, and ranks the list per office so it fits a week of calls.
TEU or chargeable weight carried against the customer's total on the lane, valued at your margin.
Accounts per office against quotes and bookings logged. The gap is the calls not made.
Bookings by office equal invoiced TEU and tonnage. Every refresh.
Three steps, in this order.
By customer, trade lane, mode and office.
Where you know them, from tenders or customs data. Otherwise the lane norm is used.
Each office gets customers and lanes. The commercial director gets the roll-up.
Short answers. The Help centre has the long ones.
Any export with customer, lane, volume and office. CargoWise and Magaya exports work as they are.
Yes. Chargeable weight is the unit, lanes are airport pairs, and the roll-up is the same.
That page is truckload lanes for brokers and 3PLs. This one is ocean and air trade lanes for forwarders and carriers.
Analytics software for shipping and logistics, compared · Alternatives to named products
Written for this desk: the measures, the data you already hold, and the arithmetic.
How a forwarder measures the time from shipment delivery to invoice issued, per customer and per branch, from the shipment milestones and the billing ledger: the median days, the shipments delivered and still unbilled past a stated age, the value waiting, the branches and customers where the cycle is longest and why, disputed accessorials, missing carrier costs, customer billing rules, and the working capital the delay ties up.
16 Sept 20263 min readHow a forwarder or customs broker measures customs exceptions from its entry data: entries held per customer and per lane, hold rate against the broker's own norm, days held, the reason codes, the share caused by the customer's own data, missing commodity codes, wrong values, incomplete descriptions, against the share caused by the broker or the authority, the cost in storage and delay, and the customer conversation about the fields that stop their freight.
16 Sept 20262 min readHow a forwarder or carrier measures detention and demurrage from the container event data and the billing ledger: free time against actual dwell per container, charges incurred from carriers and terminals, charges billed on to customers, the gap between the two per customer, the customers whose containers routinely exceed free time, and the identity that ties charges incurred to charges recovered plus absorbed.
16 Sept 20263 min readThe ten questions the managing director of a freight forwarder puts to the branch and trade lane managers, what is lane share per customer and per mode, are TEU and kilograms ever added, which customer lanes lost reliability before the tender, what detention and demurrage did we absorb and for whom, how long does delivered freight wait for an invoice, which customs holds are the customer's own data, which customers are concentrated on one carrier, what is margin per file by branch, which customers went quiet by lane, and what changed, each with the table from the bookings, milestones and billing exports, and the answer to send back.
16 Sept 20262 min readHow a forwarder builds one customer view across ocean and air without ever adding a container to a kilogram: mode as a dimension, units per mode, reconciliation per mode to invoiced volume, revenue as the only figure that sums across modes, and the reporting mistakes that follow when the two are blended.
16 Sept 20262 min readHow a forwarder or carrier measures share per customer and trade lane from the booking system: TEU or chargeable weight won against the customer's total on the lane, office coverage against quotes logged, and the reconciliation to invoiced volume.
16 Sept 20263 min read