Short answers. Contact us for anything else.
Does my industry have its own plan?
Your industry has its own configuration: hierarchy, metrics, vocabulary and reports are set up for the desk you run. The three plans above decide who uses it and where it runs.
What counts as a seat and how does the minimum work?
Anyone who signs in is a seat. People who only receive an email digest are not seats. Business has a one-seat minimum that includes the first seat, with no separate account fee. At monthly billing, one seat is $1,490/month ($17,880 over 12 months); two seats are $2,980/month ($35,760 over 12 months). The minimum is a floor, not an added charge.
What is the annual subscription total?
Starter is $23,400 over 12 monthly payments, or $22,230 for a year paid upfront (5% less). Business is $17,880 per seat over 12 monthly payments, or $16,986 per seat for a year paid upfront. Two Business seats paid annually total $33,972. These USD subscription totals exclude applicable taxes, the optional Covirage Managed Data and agreed exceptional compute/storage.
How does the Starter 14-day refund work?
Cancel and request a refund of your first Starter subscription payment within 14 days of that payment through the contact form, choosing Cancel Starter / request a 14-day refund. Include your account email, first payment date and payment reference; never include card details. The policy applies to the first monthly or annual subscription payment. We confirm cancellation and handle the refund through the payment process. Bank processing times can vary. Renewals are outside this first-payment policy.
What is the difference between Starter and Business?
Only the number of users. Starter is for one user; Business is priced per seat, for a team. Both include the same full product, every feature, all imports and all exports, and the Covirage Data Cloud. Extra capacity and Covirage Managed Data are add-ons on either plan. Enterprise is a separate, isolated system.
Which systems does Covirage work with?
Any system that exports a file: ERP, GL, CRM, billing, policy admin or HR. Upload it, or we set up delivery to the API or a storage drop on a schedule. We hold no credentials to your systems. Google Sheets is the one live connection, using a shared sheet link.
What is the Covirage Data Cloud?
The data layer included under your plan. Validation and mapping prepare your exports for AI questions; our tools compute the figures and the AI model explains. We set up hosted storage and history with you. Extra capacity and Covirage Managed Data are add-ons. See how the Covirage Data Cloud works.
Do you connect to our CRM or warehouse?
No. Every system you run already exports a file, and that file is the integration. Upload it, push it to the API, or drop it in storage on a schedule. We hold no credentials to your systems. Google Sheets is the one live connection.
What happens if we need more processing or storage?
The subscription excludes exceptional compute/storage beyond the allowance agreed in your order or quote. Allowances and applicable rates are set out before you commit; additional charges can depend on data processed, stored or other agreed workloads. We explain the requirement and price first, and do not enable excess capacity or apply additional charges until you agree. You can reduce usage instead.
Can we pay in GBP?
Yes. UK customers are billed in GBP at the published rate, VAT added.
What does Enterprise cost?
A $380k proof of concept, then a full license quoted after it. The proof of concept runs in a separate pseudonymized tenant, connects your data sources, validates security with your team, and delivers the reports that show what in your data is usable and what is not. It validates. It does not do more, because then it would not be a proof of concept.
Is pseudonymized data available on Starter or Business?
No. Pseudonymized data and a separate tenant are Enterprise only. Starter and Business run on the shared platform with your data as you load it.
Is there a free plan?
Uploading a sample and seeing the validation report is free and needs no account. Keeping the data, asking questions and getting the digest needs Starter or above.