At renewal, the price increase realized over the increase proposed, per customer, account manager and customer type. The board's average uplift is a few full increases and many given back, and the customers below last year's price are their own list. It correlates with utilization: customers using what they bought pay the increase.
Without the proposed price, only the realized change exists and who gave what back is unknown.
Pricing power is adoption. The success team owns the increase before the renewal team does.
Price increase on the renewed contract divided by the increase proposed, per customer, account manager and customer size.
A 6 percent rise was proposed across the base. Renewals landed at an average of 2.3 percent: realization of 38 percent. Two account managers realized under 10 percent.
The proposal announced as the price rise. What was signed is never totaled.