Days from contract start to the onboarding milestone that most separates renewed from churned accounts at this company, found from the usage export, the onboarding log and renewal outcomes. Accounts past the milestone's typical day without reaching it are the success team's list.
At one product it is the first integration; at another the first shared report. The outcomes say which, not a playbook.
Accounts that reach it early may have been going to succeed anyway. It still says where the hours go.
Days from contract start to the usage milestone that best separates accounts that renewed from those that did not, found from the company's own history.
Accounts that produced their first report within 30 days renewed at 108 percent of value. Those that took over 60 days renewed at 71 percent.
Onboarding measured by tasks completed by the vendor, not by something the customer did.