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Glossary

Standardisation gap

Within a health system or multi-site customer, a facility whose share with the supplier in a category is far below the median across its sister facilities on the same contract. Valued at the system's own norm applied to the outlier. The sister facility is the evidence; the value analysis committee is the conversation.

DefinitionWithin a health system or multi-site customer, a facility whose share with the supplier in a category is far below the median across its sister facilities on the same contract. Valued at the system's own norm applied to the outlier. The sister facility is the evidence; the value analysis committee is the conversation.

The system's own norm

Nine sister facilities at 88 percent are a stronger argument than any external benchmark.

Not a department sales call

A standardisation proposal at system level, with the table as the exhibit.

How it is computed

Within a multi-site customer, sites whose share with the supplier in a category is far below the customer's own median site.

Example

A health system's median facility buys 70 percent of its wound care from the supplier. Four facilities are under 15 percent and buy a competitor's brand.

Where it goes wrong

Read only in total. The system looks like a strong account and four facilities are somebody else's.