For telecommunications businesses
Explore customer, service and financial performance across your telecommunications business. Shape dashboards and AI-assisted reports around your products, account structure and the operational data you provide.
B2B connectivity customer-site example · illustrative
Choose the questions and measures that matter to your business. These examples show different reporting needs within the industry; the available analysis depends on the records you supply.
Review customer and site income, product use and contract renewals. Keep account and site hierarchies clear so totals are compared at the right level.
Explore recurring income, customer mix and service demand. Add supplied service or billing records when investigating changes across regions or products.
Review service events, volumes and operating costs where supplied. Agree on event and period definitions before comparing availability or workload.
Three steps, in this order.
Account or site IDs, services, dates, revenue and relevant contract, usage or service-event records.
Start with standard dashboards. Agree on the measures, reporting periods and business structure your customized views need.
Work with an AI analyst to investigate the available data and prepare reports. Review the definitions and results in the context of your business.
Short answers. The Help center has the long ones.
Account or site IDs, services, dates, revenue and relevant contract, usage or service-event records.
The example illustrates one part of the industry. Standard dashboards are a starting point; views can be customized to your business and data as part of your agreed setup.
The report depends on the fields, history and definitions in your sample. Start with one question, identify the records it needs and confirm any gaps before relying on a comparison.
Analytics software for telecom and connectivity, compared · Alternatives to named products
Written for this industry: the measures, the data you already hold, and the arithmetic.
How B2B telecom providers should choose analytics software: start from the questions, check the data you hold, ask vendors ten questions, avoid the traps.
Sep 24, 20264 min readThe complete renewal calendar calculation on five contracts, small enough to check by hand: end date, notice period and monthly value from the register, the notice window start per contract, the activity log's renewal-type entries in the last ninety days, the untouched-in-notice list, value ending per month, the co-terminus customer whose services end months apart, the rolling contract with no end date, and the identity that the calendar's total equals the contracted base, so a reader can reproduce every figure and then run it on their own register.
Aug 24, 20263 min readThe ten sales KPIs a B2B telecom or managed services provider should run on, each with its formula, the export it comes from and what it tells you: estate currency, site penetration, product attach per site, renewal calendar coverage, order to activation time, sites near capacity, revenue retention at renewal, orphan and ghost services, account contact recency, and customer concentration. Also the three measures most providers miss, the figures to drop, the identities, and who owns what.
Aug 21, 20264 min readThe complete estate currency calculation on ten customer sites for one B2B telecom account, small enough to check by hand: the services on the estate record, the services on the billing file, the join on the service reference, the orphan billed but not on the estate, the ghost on the estate but not billed, the site whose circuit was ceased and still on the record, the currency rate as services that agree over services on either file, the revenue on the orphans, and the assertion that estate services equal matched plus ghosts and billed services equal matched plus orphans, so a reader can reproduce every figure and then run it on their own estate and billing exports.
Aug 12, 20264 min readThe ten questions a business telecom sales director puts to the account managers, what is site penetration and is the estate current, which sites are near their capacity, which contracts end in the notice window untouched, which orders are stuck in provisioning and where, which customers' estates have closed sites still billed, what is product attach per site against the norm, which customers could co-terminate, which sites went quiet, which account managers cover at cadence, and what changed, each with the table from billing, the estate file, the contract register and the usage export, and the answer to send back.
Jul 28, 20263 min readHow a business telecom or connectivity provider measures wallet share by site rather than by logo: sites on-net against the customer's estate, product attach per site against the norm, account manager load, and the reconciliation to billed revenue.
Jul 26, 20263 min read