Days from a signed service order to the service being live, per order, against the provider's own median per service type. The stage split says whether the delay is the provider's, the wholesale carrier's or the customer's site. Customers with long-delayed activations non-renew at a higher rate, stated as an association.
The list reaches the account manager while the install is still late, not at renewal when the customer tells the story.
Thirty-five days on average and one customer at seventy-seven.
Days from signed order to live service, per order, against the provider's own median for the product and against what was quoted.
A customer's last six circuits took a median of 74 days against 30 quoted. Its contract ends in seven months.
Owned by delivery and invisible to the account team, who meet it for the first time at renewal.