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Explore the customers, products and financial measures that matter to your financial-services business. Build on standard dashboards with views and AI-assisted reports tailored to the data and definitions you provide.
Connect financial-services revenue, customer activity and operating costs in a business-line review. See a worked contribution example, the checks behind it and the decisions each owner makes.
Oct 25, 20265 min readFintech unit economics measures what each transaction contributes after processing, losses and servicing. Follow a worked US payments example, reconcile the totals, and see how product and customer cohorts change the result.
Oct 18, 20266 min readPayment performance depends on transaction counts, settled value, retained revenue and the cost of processing and supporting merchants. Work through a segment comparison and see why greater payment volume can raise contribution while lowering revenue yield.
Oct 15, 20266 min readThe investment income ratio compares an insurer's net investment income with earned premiums under a stated convention. Follow a worked quarterly example, reconcile the numerator and denominator, and distinguish this earnings measure from portfolio yield.
Oct 12, 20265 min readA financial services operating dashboard connects client revenue, service costs, retention, and concentration. Work a US company example, reconcile its client counts and contribution, and test the effect of additional service hours.
Oct 8, 20266 min readA broker-dealer earns different kinds of revenue from brokerage, principal transactions and account services. Compare those recorded revenues with representative payouts, clearing charges and the cost of serving each client segment.
Oct 5, 20266 min readBusiness intelligence in financial services connects business-unit results to management decisions. Compare revenue and operating costs against plan, reconcile the figures, and assign the next action.
Sep 22, 20265 min readCalculate relationship value across financial products using contribution, retention and funding assumptions. Follow a worked example with spreadsheet formulas, credit-cost checks and a clear bridge to source exports.
Sep 12, 20266 min readBuild a fintech operating plan from transaction counts, fee rates, processing charges and losses. Compare plan with actual results, then reconcile operating profit to company cash.
Sep 12, 20265 min readCompare approved financial-services client groups using relationship income, product holdings, and service costs. Follow a spreadsheet example that reconciles each group to the underlying client rows.
Sep 11, 20265 min readCompare a US life insurer's profitability, liquidity and capital using prepared finance workbooks. Keep statutory and GAAP measures separate, reproduce each calculation and check the reporting basis before interpreting a trend.
Sep 5, 20266 min readHow to choose analytics software for Financial services: the questions, the data, ten vendor questions and the traps.
Aug 31, 20264 min readAn affluent customer segment needs a documented eligibility rule rather than an assumed level of wealth. This guide compares balances, revenue and servicing costs across declared bands using financial-services exports.
Aug 18, 20265 min readMeasure customer acquisition cost for lending, insurance and investment-product cohorts using acquisition spending and completed activation events. This worked method separates initial acquisition from continued activity and compares costs with equally mature contribution.
Aug 15, 20265 min readBuild an insurer operating workbook from earned premiums, supplied claim assumptions and expense records. Work through a premium reconciliation, an underwriting result and a claim scenario with checks.
Aug 14, 20265 min readThe ten customer KPIs a multi-product financial services firm should run on, each with its formula, the export it comes from and what it tells you: one customer view coverage, products held against the segment norm, products opened and unused, tenure against depth, segment migration, primary relationship indicators, balance and activity attrition, contact recency by value, complaint and service recurrence, and revenue concentration. Also the three measures most firms miss, the figures to drop, the identities, and who owns what.
Aug 11, 20264 min readMeasure payment-provider contribution by merchant using processing volume, transactions, fee revenue and attributable costs. Work through the spreadsheet formulas, portfolio reconciliation and the treatment of losses and shared service costs.
Aug 8, 20265 min readBuild a lender operating workbook from loan balances, repayments, funding costs and operating expenses. Follow a monthly example that reconciles portfolio growth, planned earnings and cash requirements.
Aug 8, 20266 min readHow a financial services firm reads product depth against relationship tenure, from the customer master and the holdings: products used by tenure band, the depth a customer of each tenure typically reaches, the long-tenure customers well below it, why they are the cheapest cross-sell in the base and the most likely to be assumed fully served, and the list per relationship manager ranked by the gap.
Aug 2, 20262 min readHow a financial services firm handles customers that cross a segment boundary during the year: what the norm was, what it becomes, why product fit and cross-sell measures jump at the boundary, and the reporting rule that shows the movement instead of hiding it as a gap that appeared from nowhere.
Jul 24, 20263 min readHow a bank, insurer, payments or fintech firm selling to businesses joins its product ledgers on the customer identifier to see product depth per customer against the segment norm, segment movement by product, team coverage, and a roll-up that ties to the ledger.
Jul 13, 20263 min readHow a financial services firm separates products held from products used, from the holdings file and the transaction ledger: accounts with no activity since opening, the share of a customer's products that are dormant, why a product count overstates the relationship, and the two lists that follow, activation for recent openings and attrition watch for products that went quiet.
Jul 13, 20262 min readPayment processing KPIs compare completed payments, transaction fees, refunds, and settlement delays by channel. This guide defines consistent populations, works a US company's figures, and reconciles the payment totals to a payout.
Jul 11, 20267 min readFintech acquisition costs depend on product type, onboarding expense and what counts as an activated customer. Compare a fully worked acquisition cohort, reconcile the average and learn how to assess an outside benchmark.
Jun 16, 20266 min readFinancial services analytics for your business.
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